Name: Mairi MacAulay  Title: Operations Manager

What do you do ?

I lead the team of service managers and have responsibilty for ensuring that existing operations are managed efficiently. I am committed to ensuring that all services are delivered within the ethos of the organisation, that best practice is followed and that we continually strive to improve the quality of what we do.

What do you bring ?

I am enthusiastic about what I do and I like to lead by example. Providing opportunities for people to trasnform their lives is really important to me and my desire is that every person who has contact with New Start will benefit from the experience.I like to be supportive of my team and to share my sense of fun.

Name: Katherine Elbourne  Title: Waste Manager Trainer/ Assessor

What do you do ?

I run a Waste Awareness course for trainees tailored around the work of New Start HIghland which gives insight into the environmental benefits of our work. I monitor aspects of the Reuse and Recycling Service to ensure work is caried out to a high standard and look out for new opportunities in our training, recycling and environmental work. In addition I am the Quality Manager and am responsible for ensuring the organisation works to maintain its ISO 9001 accreditation.

What do you bring ?

I am a very positive and passionate person about the work I do and thsi is reflected in the way I train and relate to people. I inspire people to be a little more 'green' and appreciate the community and environment they live in.