1. How can I donate items?
2. What happens with my donation?
3. What items do you accept?
4. Do you take electrical goods?
5. How much notice do you need to collect?
6. What are your opening hours?
7. What area do you cover?
8. Can I refer myself?

How can I donate items?

What happens with my donation?

We work with a range of organisations across Highland to supply household items where required to support people in their tenancy or if they are on a low income. Sometimes a surplus of certain items builds up - these items will be sold in our shops and are available at affordable prices for the communities we serve. This supports New Start's service in Highland, making it available to a wider range of people and also helps prevent items from going to landfill.

What Items do you accept?

We take anything that can help make a house a home, from rugs and carpets to toys. If you are donating anything that has a material section, please check that it has the relevant fire retardant labels as legislation requires that we only re-use such items. We also ask that items donated are in a good condition and ready to be passed on to people and families.

Do you take electrical goods?

Yes, we do. We have an electrical repair workshop that tests all electrical goods and repairs where necessary, thus ensuring that all donated goods carry a 3 month guarantee.

How much notice do you need to collect?

Ideally a week's notice of items for collection. We aim to arrange pick up as soon as possible. The more notice given will enable us to plan collections as efficiently as possible.

What are your opening hours?

Warehouse at 9 Carsegate Road North : 9 - 4 Monday to Friday

Main Office : 9 - 5 Monday to Friday

Shops at 9 Carsegate Road and Laurel Avenue : 10 - 4 Monday to Friday

Warehouse Outlet - Furniture New 4 U : 10 - 4 Monday to Saturday

Invergordon Shop: 10 - 4 Monday to Saturday

Fort William Retail Outlet: Monday to Friday, 10am – 4pm

Kinlochleven Retail Outlet: Monday to Friday, 10am - 4pm

We are closed on Public Holidays (Christmas and Boxing Day, New Years Day and 2nd Jan)

What area do you cover?

We generally cover areas south to Aviemore, East to Nairn, West to Fort William and Skye, North to Tain. Contact your nearest New Start Highland service centre.

Locations of New Start Highland Recycling Containers at Highland Recycling Centres

Inverness - Henderson Drive

Nairn - Nairn Recycling Centre,

Aviemore - Granish Recycling Centre

Fort William - Claggan Road

View Sites on Google Map

Highland Recycling Points

Can I refer myself ?

Yes, though proof of being in receipt of benefits or low income is required.

If you still have any questions we are more than happy to answer them. Please call 01463 715 615.